{"id":208244,"date":"2023-11-21T11:55:38","date_gmt":"2023-11-21T11:55:38","guid":{"rendered":"https:\/\/wyzowl.com\/?p=208244"},"modified":"2026-01-20T09:19:48","modified_gmt":"2026-01-20T09:19:48","slug":"best-customer-onboarding-videos","status":"publish","type":"post","link":"https:\/\/wyzowl.com\/best-customer-onboarding-videos\/","title":{"rendered":"22 Best Customer Onboarding Videos – EVER!"},"content":{"rendered":"
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First impressions can mean everything. If your customer has a bad first interaction or struggles to get started with your product, they may not be a customer for long. <\/p>\n\n\n\n

The time between acquisition and first success is critical. It can mean the difference between new customers churning or sticking around. The key is knowing acquisition does not equal success, especially in software<\/a>.<\/p>\n\n\n\n

A successful customer onboarding process<\/a> can help propel your customers from initial sign-up to basking in the glow of their first success with your product.<\/p>\n\n\n\n

<\/span>What is customer onboarding?<\/span><\/h2>\n\n\n\n

If you\u2019ve ever watched a \u201cGetting Started With\u201d video when you signed up a for a new software subscription, that\u2019s onboarding in action. Video onboarding is sort of like a grand tour, some handy-dandy tips and a welcome message rolled together. <\/p>\n\n\n\n

But the point of all user onboarding comes down to getting people to use your product. Unless people are using your product, they won’t want to keep paying for it. They won’t even want to keep a free app installed unless they’re using it.<\/p>\n\n\n\n

Enter: <\/strong><\/p>\n\n\n\n

Video. <\/p>\n\n\n

\n <\/i>Statistic\n<\/div>\n
\n Most people (63%) would prefer to watch a video when it comes to learning about a product or service<\/strong>.\n
\n Source: <\/strong>Wyzowl Video Marketing Statistics 2026<\/a>\n <\/div>\n<\/div><\/div>\n\n\n

It\u2019s been said that a good onboarding video<\/a> makes users comfortable with your product or service. A great onboarding experience sparks curiosity. And the very best onboarding creates an a-ha moment that makes users feel like they’re in exactly the right place.<\/p>\n\n\n\n

Today, we\u2019re taking a look at 22 of the best customer onboarding videos we\u2019ve ever seen, so you can improve your customer onboarding strategy and increase customer retention. Let\u2019s get the ball rolling!<\/p>\n\n\n\n

<\/span>The best customer onboarding videos<\/span><\/h2>\n\n\n\n

<\/span>1. A few key steps to get started (Project.co)<\/span><\/h3>\n\n\n\n
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