{"id":283618,"date":"2022-10-31T17:31:51","date_gmt":"2022-10-31T17:31:51","guid":{"rendered":"https:\/\/wyzowl.com\/?p=283618"},"modified":"2026-03-25T09:20:03","modified_gmt":"2026-03-25T09:20:03","slug":"customer-service-training-videos","status":"publish","type":"post","link":"https:\/\/wyzowl.com\/customer-service-training-videos\/","title":{"rendered":"How to Improve Customer Service Training With Video"},"content":{"rendered":"
<\/div>\n

When it comes to customer service training, video is right up there at the top of the tree. <\/p>\n\n\n\n

It lets learners understand <\/em>and visualise <\/em>the answers to key questions: how should they act in this scenario? What do they offer in that situation? How do they respond when a customer acts awkwardly, or isn\u2019t happy? Training gives them the tools to deliver the service your customers need, and expect.<\/p>\n\n\n\n

Let’s talk some more about why <\/em>and how <\/em>to use video to supercharge customer service training in your business\u2026<\/p>\n\n\n\n

<\/span>Why use video for customer service training?<\/strong><\/span><\/h2>\n\n\n\n

When it comes to training your team in customer service, there are lots of options available – face-to-face sessions, manuals, brochures and workshops. So why choose video?<\/p>\n\n\n\n

There are a variety of reasons why it\u2019s such a great choice:<\/p>\n\n\n\n

Consistency <\/strong>– This is one of the watchwords of great customer service<\/a> – customers want to be treated consistently, with a sustained level of knowledge across your team. The problem is, by definition, training is often delivered inconsistently – <\/em>by different people, in different styles, covering and emphasising different elements. Video fixes this issue – it allows you to really \u2018nail down\u2019 the message – and deliver it consistently, every time. <\/p>\n\n\n\n

Value – <\/strong>Because of the above, you can dramatically save on training costs. This is because you pay once, up-front, for the creation of the content – and then deliver it scalably, time and again. The more you use it, the better the value!<\/p>\n\n\n\n

Effectiveness – <\/strong>Video is a multi-sensory mix, making it a great tool for learning. It\u2019s widely known that people absorb information in a variety of different ways<\/a> – some prefer to see, others to listen, others still to touch and feel. Video combines audio-visual elements with motion – making it a highly effective tool for knowledge transfer and retention.<\/p>\n\n\n\n

Repeatability – <\/strong>Unfortunately, plenty of conventional training is delivered once, and soon forgotten. It\u2019s more or less impossible for the human brain to absorb every <\/em>piece of information delivered in a session, and it\u2019s inevitable that some will be forgotten, missed or slip through the cracks. In theory, the learner could ask questions or request recaps from the instructor, but – for a variety of reasons – that isn\u2019t always possible, or realistic to expect. Video is great because it allows learning to be revisited and repeated, regularly and at scale.<\/p>\n\n\n\n

<\/span>Great examples of customer service training videos<\/strong><\/span><\/h2>\n\n\n\n

So, let\u2019s take a little look at the sort of customer service training videos companies are creating – what it does, why it works, and what lessons you might be able to take away when it comes to creating your own training videos<\/a>.<\/p>\n\n\n\n

<\/span>Nikwax<\/strong><\/span><\/h3>\n\n\n\n
\n