{"id":283919,"date":"2023-11-23T14:12:30","date_gmt":"2023-11-23T14:12:30","guid":{"rendered":"https:\/\/wyzowl.com\/?p=283919"},"modified":"2024-02-01T09:57:36","modified_gmt":"2024-02-01T09:57:36","slug":"mobile-app-onboarding","status":"publish","type":"post","link":"https:\/\/wyzowl.com\/mobile-app-onboarding\/","title":{"rendered":"Mobile App Onboarding: 10 Tips (and Examples) For 2024"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<p class=\"has-small-font-size wp-block-paragraph\"><em><em>Last updated on 10th January 2024<\/em><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Onboarding new users is a crucial moment for mobile apps. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Those first few minutes after someone downloads your app make all the difference between them becoming devoted users or deleting your app forever. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That&#8217;s why it&#8217;s so important to make a stellar first impression with an informative yet engaging onboarding process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this post, we&#8217;ll walk you through 10 best practices for designing an effective mobile app onboarding flow. From grabbing attention with video to allowing personalisation, we&#8217;ll show you techniques used by top apps like Headspace, Among Us, and more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s get stuck in!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Grab_attention_with_a_video\"><\/span><strong>1. Grab attention with a video<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Mobile devices are multifunctional. There are tons of different things going on all at once &#8211; the <a href=\"https:\/\/www.businessofapps.com\/marketplace\/push-notifications\/research\/push-notifications-statistics\/\">average smartphone user<\/a> receives a staggering <strong>46 push notifications every day<\/strong>!&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your job is to grab your user\u2019s attention and keep it, so that they don\u2019t get distracted by those other notifications.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Video is perfect for not only grabbing the attention of your users, but also onboarding them so that they get the most out of your app.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to <a href=\"https:\/\/wyzowl.com\/customer-onboarding-statistics\/\">our recent customer onboarding survey<\/a>, <strong>65% of customers say that their favourite way to get to know how to use a new product or service is video<\/strong>. And <strong>97% agreed that video is an effective tool to welcome and educate new customers<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But don\u2019t just take our word for it, here\u2019s an example of what new users see when they first open the <a href=\"https:\/\/www.headspace.com\/\">Headspace<\/a> app:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2022\/01\/img_61d47e6b1b812.png?w=1080&#038;quality=80&#038;ssl=1\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">As you can see, they have a fun <a href=\"https:\/\/wyzowl.com\/animated-video\/\">video animation<\/a> front and centre. This not only introduces new users to the app and the concept of meditation, it also introduces them to Headspace\u2019s brand and tone of voice.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Keep_it_quick\"><\/span><strong>2. Keep it quick<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As mentioned above, mobile devices are very distracting. Pair that with the fact that mobile users have short attention spans and it\u2019s clear that your onboarding content needs to be short and snappy.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A long, drawn-out onboarding process is bound to make you lose users before they even start their journey with you.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To keep your onboarding quick, think about <strong>three to five of your core features<\/strong> and focus on only highlighting those.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s an example from Word Serenity:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/word-serenity.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285642\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/word-serenity-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/word-serenity-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/word-serenity-2.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285643\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/word-serenity-2-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/word-serenity-2-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/word-serenity-3.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285644\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/word-serenity-3-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/word-serenity-3-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">In just 3 simple steps new users are shown exactly how the game works and they can get on with using it!&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Be_consistent_in_your_branding\"><\/span><strong>3. Be consistent in your branding<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">According to <a href=\"https:\/\/www.oberlo.com\/blog\/branding-statistics\">a study from Oberlo<\/a>, <strong>consistent presentation of a brand has been seen to increase revenue by as much as 33%<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Branding is important to users for many reasons. For one, it makes your app instantly recognisable to users &#8211; regardless of if they\u2019re being exposed to an ad, browsing your social media, or using the app itself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One way to maintain this consistency is through colour. According to the same Oberlo study, <strong>a signature colour can increase brand recognition by 80%<\/strong>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An app that does this really well is Calm. Here is the first screen users see upon opening the app for the first time:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/calm.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285645\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/calm-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/calm-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">And for comparison, here is a post from their Instagram page, using a similar gradient of relaxing colours:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2022\/01\/img_61d47e6bec3d3.png?w=1080&#038;quality=80&#038;ssl=1\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-instagram wp-block-embed-instagram\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"instagram-media\" data-instgrm-captioned data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/CGKs8aOHDPd\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"14\" style=\" background:#FFF; 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width: 60px;\"><\/div><\/div><\/div><div style=\"padding: 19% 0;\"><\/div> <div style=\"display:block; height:50px; margin:0 auto 12px; width:50px;\"><svg width=\"50px\" height=\"50px\" viewBox=\"0 0 60 60\" version=\"1.1\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"https:\/\/www.w3.org\/1999\/xlink\"><g stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"><g transform=\"translate(-511.000000, -20.000000)\" fill=\"#000000\"><g><path d=\"M556.869,30.41 C554.814,30.41 553.148,32.076 553.148,34.131 C553.148,36.186 554.814,37.852 556.869,37.852 C558.924,37.852 560.59,36.186 560.59,34.131 C560.59,32.076 558.924,30.41 556.869,30.41 M541,60.657 C535.114,60.657 530.342,55.887 530.342,50 C530.342,44.114 535.114,39.342 541,39.342 C546.887,39.342 551.658,44.114 551.658,50 C551.658,55.887 546.887,60.657 541,60.657 M541,33.886 C532.1,33.886 524.886,41.1 524.886,50 C524.886,58.899 532.1,66.113 541,66.113 C549.9,66.113 557.115,58.899 557.115,50 C557.115,41.1 549.9,33.886 541,33.886 M565.378,62.101 C565.244,65.022 564.756,66.606 564.346,67.663 C563.803,69.06 563.154,70.057 562.106,71.106 C561.058,72.155 560.06,72.803 558.662,73.347 C557.607,73.757 556.021,74.244 553.102,74.378 C549.944,74.521 548.997,74.552 541,74.552 C533.003,74.552 532.056,74.521 528.898,74.378 C525.979,74.244 524.393,73.757 523.338,73.347 C521.94,72.803 520.942,72.155 519.894,71.106 C518.846,70.057 518.197,69.06 517.654,67.663 C517.244,66.606 516.755,65.022 516.623,62.101 C516.479,58.943 516.448,57.996 516.448,50 C516.448,42.003 516.479,41.056 516.623,37.899 C516.755,34.978 517.244,33.391 517.654,32.338 C518.197,30.938 518.846,29.942 519.894,28.894 C520.942,27.846 521.94,27.196 523.338,26.654 C524.393,26.244 525.979,25.756 528.898,25.623 C532.057,25.479 533.004,25.448 541,25.448 C548.997,25.448 549.943,25.479 553.102,25.623 C556.021,25.756 557.607,26.244 558.662,26.654 C560.06,27.196 561.058,27.846 562.106,28.894 C563.154,29.942 563.803,30.938 564.346,32.338 C564.756,33.391 565.244,34.978 565.378,37.899 C565.522,41.056 565.552,42.003 565.552,50 C565.552,57.996 565.522,58.943 565.378,62.101 M570.82,37.631 C570.674,34.438 570.167,32.258 569.425,30.349 C568.659,28.377 567.633,26.702 565.965,25.035 C564.297,23.368 562.623,22.342 560.652,21.575 C558.743,20.834 556.562,20.326 553.369,20.18 C550.169,20.033 549.148,20 541,20 C532.853,20 531.831,20.033 528.631,20.18 C525.438,20.326 523.257,20.834 521.349,21.575 C519.376,22.342 517.703,23.368 516.035,25.035 C514.368,26.702 513.342,28.377 512.574,30.349 C511.834,32.258 511.326,34.438 511.181,37.631 C511.035,40.831 511,41.851 511,50 C511,58.147 511.035,59.17 511.181,62.369 C511.326,65.562 511.834,67.743 512.574,69.651 C513.342,71.625 514.368,73.296 516.035,74.965 C517.703,76.634 519.376,77.658 521.349,78.425 C523.257,79.167 525.438,79.673 528.631,79.82 C531.831,79.965 532.853,80.001 541,80.001 C549.148,80.001 550.169,79.965 553.369,79.82 C556.562,79.673 558.743,79.167 560.652,78.425 C562.623,77.658 564.297,76.634 565.965,74.965 C567.633,73.296 568.659,71.625 569.425,69.651 C570.167,67.743 570.674,65.562 570.82,62.369 C570.966,59.17 571,58.147 571,50 C571,41.851 570.966,40.831 570.82,37.631\"><\/path><\/g><\/g><\/g><\/svg><\/div><div style=\"padding-top: 8px;\"> <div style=\" color:#3897f0; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\">View this post on Instagram<\/div><\/div><div style=\"padding: 12.5% 0;\"><\/div> <div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\"><div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div> <div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div> <div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div><\/div><div style=\"margin-left: 8px;\"> <div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div> <div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div><\/div><div style=\"margin-left: auto;\"> <div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div> <div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div> <div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div><\/div><\/div> <div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\"> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;\"><\/div> <div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;\"><\/div><\/div><\/a><p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\"><a href=\"https:\/\/www.instagram.com\/p\/CGKs8aOHDPd\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;\" target=\"_blank\">A post shared by Calm (@calm)<\/a><\/p><\/div><\/blockquote><script async src=\"\/\/platform.instagram.com\/en_US\/embeds.js\"><\/script>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This branding experience continues throughout the onboarding process, as new users are given the opportunity to personalise their experience:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/calm-2.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285646\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/calm-2-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/calm-2-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This consistent branding is especially important for brands like Calm, who are selling an experience &#8211; in this case, relaxation.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Highlight_your_value_upfront\"><\/span><strong>4. Highlight your value upfront<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We already know that competition is rife in the app world, so why beat around the bush?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As soon as a new user downloads your app, your value proposition should be front and centre &#8211; reminding them of why they downloaded in the first place and reassuring them of what you can offer.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s an example from Boosted:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/booste.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285647\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/booste-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/booste-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This first screen from the onboarding process let\u2019s users know immediately that they can boost their productivity with this app.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It might seem like sharing your value proposition upfront in this way is a little \u201con-the-nose\u201d, but with all of the competition out there it helps to remind your users what your app is good for.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to <a href=\"https:\/\/www.socialmediatoday.com\/news\/60-fascinating-smartphone-apps-usage-statistics-for-2019-infographic\/550990\/\">Social Media Today<\/a>, <strong>the average smartphone user has over 80 apps installed but uses only 9 on a daily basis<\/strong>. In addition to this, research by <a href=\"https:\/\/clevertap.com\/blog\/customer-experience-optimization\/\">CleverTap<\/a> revealed that <strong>the top reason users uninstall apps is because they don\u2019t use them.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Being clear about your value proposition is one more way that new users can get the most out of your app and continue using it.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Make_it_fun\"><\/span><strong>5. Make it fun<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Focusing on your number of downloads as an indicator of success can be a real mistake. Especially as it only takes users a couple of clicks to delete your app from their device forever.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Onboarding is an important first step towards keeping the users you\u2019ve worked so hard to get. And one thing to keep in mind is that it should be fun!&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You should put as much thought into creating your onboarding experience as you did for the overall user experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of giving new users a wall of text to read, make the onboarding engaging &#8211; give them something to focus on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s an example from the insanely popular mobile game, Among Us:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2022\/01\/img_61d47e6deb740.png?w=1080&#038;quality=80&#038;ssl=1\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2022\/01\/img_61d47e719a57f.png?w=1080&#038;quality=80&#038;ssl=1\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The onboarding process is laid out like a comic book, making it fun and engaging. The copy and illustrations used also give users an idea of the humour they can expect from the game.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you inject a bit of fun into your onboarding experience like this, you not only explain to users how the app works and how they can get the most value out of it, you drum up excitement in them and leave them raring to get started!&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_Allow_for_personalisation\"><\/span><strong>6. Allow for personalisation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your app allows for personalisation, then the onboarding process is the perfect time to encourage users to complete this.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The more personalised their experience can be, the more likely they are to get long-term use and value from the app &#8211; and you get more longevity out of your users too!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s an example from the brain training app, Lumosity:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/lumosity.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285648\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/lumosity-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/lumosity-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/lumosity-2.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285649\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/lumosity-2-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/lumosity-2-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">When new users are onboarded, they are given the chance to personalise the app to fit their specific goals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to personalisation, this onboarding journey also ticks many of the other boxes we\u2019ve covered: their onboarding process is well-branded, quick and easy, and it even includes their value proposition upfront.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_Make_it_optional\"><\/span><strong>7. Make it optional<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While creating the perfect onboarding process is essential for pleasing new users, it\u2019s also important to consider that some users won\u2019t feel as though they require onboarding at all.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After all, you\u2019ll likely have many different types of people downloading your app &#8211; and some will be more tech savvy than others. Plus, you could be welcoming back existing users that are perhaps downloading your app on a new device.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For these users, sitting through an onboarding process that they feel is unnecessary could be frustrating &#8211; and we don\u2019t want that!&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A simple remedy is to make your onboarding skippable. Many of the examples used in this article have given their users the option to skip the onboarding process altogether:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/skippable.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285650\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/skippable-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/skippable-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/skippable-2.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285651\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/skippable-2-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/skippable-2-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This is a great way to please all of your users and get your relationship off to the best start possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_Only_ask_for_what_you_need\"><\/span><strong>8. Only ask for what you need<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When a new user downloads your app, you both have the benefit of wanting the same thing. The user wants to start using your app immediately, and you want them to use it as fast as possible too.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With this in mind, your onboarding process needs to get straight to the point and users should only be asked to give absolutely <strong><em>essential <\/em><\/strong>information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you ask for too much information then this could be seen as a roadblock and could cause users to click away &#8211; potentially sending them away from your app for good.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So just ask for the information you need to make it a great experience for them. Here\u2019s an example from JustEat:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/just-eat-576x1024.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285652\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/just-eat-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/just-eat-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The only data users need to enter to get started is their postcode &#8211; and this is essential so that the app can provide users with nearby eateries.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Later down the line, if customers want to place an order, then the app may require their address and payment details. But there is no need for this information at the onboarding stage &#8211; so it isn\u2019t asked for!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"9_Use_annotations\"><\/span><strong>9. Use annotations<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There are many different ways you can approach the onboarding process, as we\u2019ve seen. You can <a href=\"https:\/\/wyzowl.com\/\">start with an engaging video<\/a>, you can tell users what to do step-by-step, and you could even create your own comic book of instructions.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another way to keep the onboarding process interesting and straight-forward is by using annotations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With annotations, you can highlight the important features for your users while also giving them the freedom to explore the app themselves.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s an example from Natural Cycles:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2022\/01\/img_61d47e745da6b.png?w=1080&#038;quality=80&#038;ssl=1\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">As you can see, users are shown a populated demo account and are fed snippets of useful information at a time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"10_Make_it_progressive\"><\/span><strong>10. Make it progressive<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Continuing on from the above point, you never want to overload your users with information during your onboarding.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By breaking the onboarding process down into steps, you give users time to digest each part and allow them to move at their own pace.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You also give users something to do, as to progress through the onboarding they are required to click through to the next step.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But breaking information down in this way can be overwhelming as well, if users don\u2019t know when it is going to end.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To combat this, add a progress bar that informs users of how far through the process they are. Among Us does this with a row of dots at the bottom of the screen:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2022\/01\/img_61d47e753c2de.png?w=1080&#038;quality=80&#038;ssl=1\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">And the Kindle app also does this, by telling users how many messages they have left to read:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/kindle.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285653\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/kindle-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/kindle-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"1024\" src=\"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2021\/08\/kindle-2.png?resize=576%2C1024&#038;quality=80&#038;ssl=1\" alt=\"\" class=\"wp-image-285654\" srcset=\"https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/kindle-2-576x1024.png 576w, https:\/\/wyzowl.com\/wp-content\/uploads\/2021\/08\/kindle-2-480x853.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 576px, 100vw\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_thoughts\"><\/span><strong>Final thoughts<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">They say you never get a second chance to make a first impression &#8211; and when a first impression is the difference between your app gaining or losing a user, it\u2019s pretty important!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/wyzowl.com\/app-demo-videos\/\">We\u2019ve created thousands of videos, including app demos<\/a> and onboarding videos, for clients all over the world, so if you want more information feel free to reach out. <a href=\"https:\/\/wyzowl.com\/app-demo-videos\/\">We\u2019re happy to help!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The first few experiences with an app &#8211; the onboarding process &#8211; are critical. So here are our essential tips for mobile app onboarding in 2023.<\/p>\n","protected":false},"author":6,"featured_media":283484,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false,"_links_to":"","_links_to_target":""},"categories":[100,103],"tags":[106],"class_list":["post-283919","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-support","category-support-popular","tag-uc-app-demo-videos"],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/wyzowl.com\/wp-content\/uploads\/2020\/04\/X-INCREDIBLE-EXAMPLES-of-user-onboarding.png?fit=1000%2C500&quality=80&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wyzowl.com\/wp-json\/wp\/v2\/posts\/283919","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wyzowl.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wyzowl.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wyzowl.com\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/wyzowl.com\/wp-json\/wp\/v2\/comments?post=283919"}],"version-history":[{"count":1,"href":"https:\/\/wyzowl.com\/wp-json\/wp\/v2\/posts\/283919\/revisions"}],"predecessor-version":[{"id":300599,"href":"https:\/\/wyzowl.com\/wp-json\/wp\/v2\/posts\/283919\/revisions\/300599"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wyzowl.com\/wp-json\/wp\/v2\/media\/283484"}],"wp:attachment":[{"href":"https:\/\/wyzowl.com\/wp-json\/wp\/v2\/media?parent=283919"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wyzowl.com\/wp-json\/wp\/v2\/categories?post=283919"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wyzowl.com\/wp-json\/wp\/v2\/tags?post=283919"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}